Human Touch Beats High Tech in 2025 Mortgage Satisfaction Survey

A new J.D. Power study has revealed a clear preference among borrowers for personal guidance over pure digital automation. While the mortgage industry continues to push toward streamlined, tech-driven processes, consumers are still looking for a human advisor who can guide them through the journey. This year’s survey of mortgage originators shows Mortgage Satisfaction is up—especially when loan officers deliver hands-on help early and often. In a world of AI and apps, the most powerful tool may still be a well-timed conversation. This post dives into what borrowers are saying—and what it means for loan professionals.

Mortgage Borrowers Still Want a Human Guide, Not Just a Digital App

In J.D. Power’s latest mortgage origination satisfaction study, borrower happiness rose to a score of 760 on a 1,000-point scale. This 33-point jump over the previous year signals improvement—but the real story isn’t just in the number. It’s in the reason why that number is going up.

“As the universe of consumer financial technologies slides toward self-service and personalization, newly published results from a mortgage origination satisfaction survey underscores consumers’ enduring preference for an advisory-style approach in the mortgage loan process.” That’s the quote from J.D. Power’s summary—and it’s a game-changer. Despite the rise of mortgage apps and digital portals, borrowers still crave a sense of personal connection. They want a lender who doesn’t just offer tools—but offers advice.

The survey found that Mortgage Satisfaction was notably higher when borrowers felt their lender provided guidance before they even started home shopping. Those who were educated upfront—on budgeting, pre-approvals, loan types, and timelines—were far more likely to report positive experiences. This highlights a crucial opportunity for loan officers: getting involved earlier in the process could translate directly into higher satisfaction scores and stronger client loyalty.

As the universe of consumer financial technologies slides toward self-service and personalization, newly published results from a mortgage origination satisfaction survey underscores consumers’ enduring preference for an advisory-style approach in the mortgage loan process.

Another key takeaway: borrower attitudes toward artificial intelligence are cautious. Only 54% of respondents said they were “completely comfortable” with AI involvement in their loan process. And 71% emphasized that it’s “very important” to be informed when AI tools are being used. Transparency, it seems, is just as important as technology. This reinforces the idea that trust and clarity beat convenience when it comes to lending relationships.

The J.D. Power rankings also spotlight which lenders are getting it right. Eleven lenders exceeded the 760 average Mortgage Satisfaction score, including some of the biggest names in the industry:

  • Citibank: 802
  • Bank of America: 792
  • Citizens Bank: 787
  • Huntington Bank: 780
  • Movement Mortgage: 776
  • Guild Mortgage: 775
  • Prosperity Home Mortgage: 773
  • Fairway Independent Mortgage Corp.: 772
  • Chase Bank: 771
  • TD Bank: 766
  • Rocket Mortgage: 762

These lenders are showing that it’s possible to combine technology and human guidance in a way that leads to better outcomes for borrowers. While they all offer digital tools, it’s their advisory approach that appears to set them apart.

For professionals in the mortgage and real estate space, the message is clear: don’t bet everything on automation. While it may help with efficiency, the real differentiator is how well you connect with your clients on a personal level. Answering questions, anticipating confusion, and offering clarity aren’t optional extras—they’re what your clients value most.

This study confirms what many in the industry have long known: mortgage borrowers are not looking for a vending machine. They’re looking for a guide. And those who provide that guidance—especially early in the process—will win more trust, more referrals, and ultimately, more business.


Loan Officer Perspective

This report is a high-five to every loan officer who prioritizes relationships over automation. If you’ve been taking time to educate your clients early, walking them through their options, and being proactive instead of reactive—you’re on the right track. The data now proves what you’ve felt: that personal service still drives Mortgage Satisfaction. Keep leaning into that strength.

Real Estate Agent Perspective

Agents, this is your chance to align yourself with loan officers who offer more than just an app link. Recommend lenders who actually talk to your clients, provide upfront advice, and deliver a guided experience. It’ll make your buyer’s journey smoother and help you stand out as someone who brings real value—not just a referral list.

Home Buyer & Seller Perspective

If you’re buying or selling a home, know this: the best experiences happen when your lender is more than just a number cruncher. Work with someone who takes time to explain the process, answer your questions, and offer advice. It’s not about doing it alone—it’s about doing it right. Want to be connected with someone who will guide you every step of the way? Reach out to the pro who shared this post and let’s get you started.


Source Article: Scotsman Guide



Frank Garay is a nationally recognized mortgage industry leader, co-founder of The National Real Estate Post and the Loan Officer Breakfast Club. Named to the Inman 100 list of the most influential in real estate and featured on Fox News, Frank now shares timely mortgage and real estate insights through LOBC In The News to help industry professionals stay ahead.


Zillow 2025 Housing Trends Report

Zillow’s newly released 2025 Consumer Housing Trends Report gives real estate and mortgage professionals a valuable window into the mindset, behavior, and demographics of today’s buyers. This comprehensive snapshot of evolving buyer habits and market dynamics highlights critical patterns—from who’s buying to how they’re buying, and what’s motivating their decisions. With “housing trends” shifting under the pressure of affordability, inventory, and generational turnover, the report is packed with insights we can use right now in our marketing, conversations, and business strategy. Let’s dig in and see how this report can power your positioning.

Inside the Zillow 2025 Consumer Housing Trends Report

The 2025 housing trends start with a clear picture of today’s buyer: the median age is 42, while the average is around 44, showing strong activity from both Gen X and Millennials. Interestingly, about one in five buyers are under 30 and another one in five are 60 or older—proof that the buyer pool is more generationally diverse than ever. This isn’t just a first-time buyer market or a downsizing Boomer wave—it’s both, at the same time. That complexity means more opportunity for professionals who know how to segment and serve each group.

The data also shines a light on the racial and ethnic breakdown of recent buyers. Roughly 66% are non-Hispanic white, a figure notably higher than their proportion of the overall adult population. This underscores that while the buyer base is broadening in some areas, there’s still work to do in reaching and empowering underrepresented groups. For industry professionals, it’s a reminder that outreach and marketing must be inclusive and intentional, especially if we want to expand homeownership opportunities and serve markets that remain untapped.

Financing and affordability, not surprisingly, dominate the conversation. Buyers are navigating a landscape of elevated interest rates and high home prices, yet they’re becoming more strategic. Instead of rushing, many are taking their time, doing more research, and asking sharper questions. The data shows a cooling in urgency—but not in demand. Buyers want homes—they’re just not willing to settle. This change makes our roles even more critical: to provide guidance, options, and insights that help clients move forward confidently.

Product selection and buyer preferences are shifting too. While affordability remains a constraint, it’s not just about price tags. Buyers are evaluating homes with a lens on total monthly costs, including property taxes, insurance, and renovation potential. There’s also a rise in interest around move-in ready properties, suggesting that DIY may be taking a back seat in today’s fast-paced environment. For agents and lenders, this means staying sharp on local inventory quality and structuring financing solutions that support buyers’ lifestyle goals, not just their budgets.

Perhaps one of the most useful takeaways is this: today’s buyer is more informed, more intentional, and more diverse than they were even just a couple of years ago. They’re less emotional and more tactical. They care about value, not just hype. And they want to work with professionals who understand what’s happening at both the macro and micro levels of the market. That’s where this report becomes your secret weapon—not just to know the trends, but to show your clients you live and breathe them.


Loan Officer Perspective

This report is a goldmine for loan officers looking to educate and engage. The shift toward informed, deliberate buyers plays right into a consultative sales approach. Use the insights to sharpen your buyer presentations, update your social media content, and position your loan options in a way that aligns with how buyers are actually thinking and acting right now. This data helps you frame your products as strategic tools—not just transactions.


Real Estate Agent Perspective

Agents, this is your blueprint for buyer conversations in 2025. The report validates what you’ve been seeing: longer decision cycles, higher expectations, and a need for guidance beyond just showing properties. Buyers want to feel confident and educated. Your local market knowledge, combined with this national context, becomes a compelling value prop. Use the trends to update your listing consultations, tailor your buyer intake forms, and showcase your expertise in every interaction.


Home Buyer & Seller Perspective

For anyone buying or selling in 2025, this report confirms what many already feel—the game has changed. Buyers are still active, but more discerning. Sellers need to be strategic in pricing and presentation. It’s not a runaway market anymore—it’s a smart-money market. That’s why partnering with a knowledgeable pro matters more than ever. If someone shared this blog with you, reach out to them—they’ve got their finger on the pulse and can help you navigate today’s housing landscape with clarity and confidence.


Frank’s Thoughts

I’m a data junkie, no question about it. When reports like this hit, I dig in because they’re fuel for my business. This isn’t just interesting—it’s useful. It gives me stories to tell, angles to explore in my marketing, and a way to stand out in conversations. Because let’s be honest—anyone can talk about rates and refis, but not everyone can say, “Here’s what’s really happening in the market and here’s how we adjust to it.”

When I’m talking to people, I want to be the guy who already knows what the data says—and how to use it. That’s why reports like this Zillow one are key. I don’t just read them. I work them into the way I communicate. It’s part of why clients come back—they know I’m not guessing.

So if you’re in the game like I am—brokering capital, structuring complex deals, or helping people make smart moves in real estate—this kind of intel should be your jam too. Let’s not just react to the market. Let’s read it, understand it, and use it to our advantage. That’s how pros win.


Source Article: Zillow

Download: Zillow 2025 Housing Trends Report



Frank Garay is a nationally recognized mortgage industry leader, co-founder of The National Real Estate Post and the Loan Officer Breakfast Club. Named to the Inman 100 list of the most influential in real estate and featured on Fox News, Frank now shares timely mortgage and real estate insights through LOBC In The News to help industry professionals stay ahead.


Will a 50 Year Mortgage Help?

The idea of a 50 Year Mortgage is gaining serious attention after Donald Trump and FHFA Director Bill Pulte publicly floated the concept during a campaign stop in Las Vegas. With home prices at record highs and mortgage rates hovering around 7.5%, affordability is the top concern for buyers—and for those hoping to reach them. Could stretching a loan out over half a century provide relief, or are we simply trading one set of problems for another? Let’s take a closer look at the pros, cons, and controversy around this bold idea.

Trump & Pulte Propose the 50 Year Mortgage

During a campaign rally in Las Vegas, Donald Trump said, “We’re going to have a 50-year mortgage,” claiming it would ease the burden of homeownership and give more people a shot at the American Dream. Standing beside him was Bill Pulte who echoed the sentiment. “We need to have a national conversation about how we are going to make housing affordable for working-class Americans,” Pulte said. Their message was clear: if we can’t lower rates or prices, maybe we can stretch out the payments to make homes more accessible.

From a math standpoint, the logic makes sense—at least on the surface. A longer loan term typically means lower monthly payments, which might help some buyers qualify for homes they otherwise couldn’t afford. But here’s a reality check: a 50 Year Mortgage would almost certainly come with a higher interest rate than a traditional 30-year loan. Lenders would price in the added risk of holding the note for five decades. That means the monthly savings might not be as big as people expect—especially when you factor in the much larger interest bill over time.

There’s also concern that such long terms could push prices even higher. George Ratiu, chief economist at Keeping Current Matters, warned, “Longer mortgage terms may sound appealing, but they could ultimately exacerbate the affordability crisis.” By allowing borrowers to qualify for larger loans, the extended term could fuel additional demand—especially in tight markets—potentially driving prices up even further. Instead of solving the affordability issue, it might just inflate the bubble.

“Longer mortgage terms may sound appealing, but they could ultimately exacerbate the affordability crisis.”

Still, the idea isn’t entirely without merit. Japan has dabbled with 100-year mortgages, and California tested 40-year products in the past. But they’ve remained niche for a reason. A widespread rollout of a 50 Year Mortgage would require changes to underwriting guidelines, investor appetite in the secondary market, and a shift in how Americans view home equity. These loans could appeal to younger buyers with stable career trajectories, but for many, the idea of not owning their home outright until their 70s or 80s may be a dealbreaker.

The bigger takeaway is that the proposal reflects growing desperation for affordability solutions. Whether the 50-year option is viable or not, it’s clear that traditional models aren’t cutting it for today’s buyers. As we head into an election year, expect more unconventional proposals to surface. Some may spark meaningful change; others may just fuel debate. Either way, conversations like this are necessary if we’re serious about addressing housing access in America.


Loan Officer Perspective

If the 50 Year Mortgage becomes a real product, it could be a tool for buyers teetering on the edge of affordability. But be prepared to explain the trade-offs. Emphasize that it may not create a huge payment drop and will definitely cost more over time. Still, it’s a great conversation starter to re-engage cold leads or spark dialogue around affordability.

Real Estate Agent Perspective

This is one of those “Did you hear?” topics that can reawaken client conversations. Whether the 50 Year Mortgage ever becomes mainstream or not, it’s a way to reconnect with leads who hit pause due to affordability. Use it in social content, newsletters, or even open house chatter to demonstrate you’re on top of the latest solutions.

Home Buyer & Seller Perspective

If you’re buying, the idea of lower payments sounds great—but a 50 Year Mortgage could mean higher rates and long-term costs. It’s not just about the monthly number—it’s about the big picture. If you’re selling, this could expand the pool of eligible buyers, especially in high-priced areas. Wondering how this might affect your plans? Contact the real estate or mortgage pro who shared this blog post and ask how it might impact your next move.


Source Story: Scotsman Guide



Frank Garay is a nationally recognized mortgage industry leader, co-founder of The National Real Estate Post and the Loan Officer Breakfast Club. Named to the Inman 100 list of the most influential in real estate and featured on Fox News, Frank now shares timely mortgage and real estate insights through LOBC In The News to help industry professionals stay ahead.


Fannie Mae Drops Minimum FICO Score

The recent policy shift by Fannie Mae marks a major change in how conventional mortgages are underwritten: the minimum credit‑score floor tied to the classic FICO Score is being removed, making credit‑worthiness assessments broader and more inclusive. For mortgage professionals, real‑estate agents and homebuyers alike, this update opens new doors—but also requires sharper diligence. In this post we’ll walk through exactly what changed, why it matters, and how to leverage it.

Fannie Mae Eases FICO Score Barrier

On November 16, 2025, Fannie Mae will officially remove the 620 minimum credit score requirement from its automated underwriting system, Desktop Underwriter (DU). This means borrowers with FICO Scores under 620 will no longer be automatically disqualified from receiving conventional loan approval through DU. The change applies to new loan case files created on or after that date.

While the FICO Score still plays a role—lenders must continue to pull credit scores where traditional credit exists—it no longer serves as a hard cutoff. Instead, DU will consider a borrower’s full credit and financial profile, including income, debt levels, reserves, and other risk factors, rather than relying solely on the score itself.

This marks a significant shift from previous underwriting standards and opens the door to borrowers who may have strong financial habits but lower or limited credit scores. The update aligns Fannie Mae more closely with Freddie Mac, which made a similar move, and reflects a broader industry trend toward more inclusive credit evaluation practices.


What This Means for Loan Officers

This is a game-changer. Loan officers can now revisit previously declined files where the sole issue was a sub-620 FICO Score. It’s a chance to help more clients qualify by presenting their broader financial strengths. The key will be educating referral partners and borrowers that a low score no longer means a dead deal. Start prepping your marketing and internal processes now—November will be here fast.


What This Means for Real Estate Agents

Agents, this change means more of your buyers can get approved. Clients with limited credit history or one-time dings on their report now have a chance at homeownership under conventional terms. This also allows you to work with buyers you may have previously discouraged from starting the process. Promote this change in your buyer consultations—your clients will appreciate your up-to-date expertise.


What This Means for Buyers & Sellers

Buyers: If your FICO Score is under 620, don’t count yourself out. Starting November 16, 2025, you may qualify for a mortgage under new, more flexible guidelines.

Sellers: This change expands your pool of qualified buyers. More approvals mean more showings—and more opportunities for strong offers. Have questions?

Reach out to the mortgage or real estate pro who shared this post and start the conversation.

Source Stories: Scotsman Guide | Payments Journal



Frank Garay is a nationally recognized mortgage industry leader, co-founder of The National Real Estate Post and the Loan Officer Breakfast Club. Named to the Inman 100 list of the most influential in real estate and featured on Fox News, Frank now shares timely mortgage and real estate insights through LOBC In The News to help industry professionals stay ahead.


Zillow Accused of Kickbacks

This week in real estate and mortgage news, the spotlight falls on serious allegations of kickbacks within the home-buying ecosystem. First, Zillow Group, Inc. is accused of rewarding—or penalizing—agents for steering buyers toward its mortgage arm, raising red flags over compliance and consumer protections. Meanwhile, major shifts are underway at Fannie Mae and Freddie Mac, with the removal of mandatory reliance on the FICO score, and the continued ripple effects of the 2025 government shutdown on mortgage origination and servicing. Each of these stories ties back to the keyword kickbacks—whether direct financial incentives or indirect structural nudges—and the implications for our industry are significant.

Zillow Alleged to Use Kickbacks to Boost Mortgage Business

Read the Full Story → Real Estate News

Zillow is under scrutiny for potentially violating anti-kickback laws by penalizing real estate agents in its lead-gen network who fail to steer buyers toward Zillow Home Loans. The claim suggests that agent visibility on the platform is influenced by how often they refer clients to Zillow’s mortgage unit.

This practice raises alarms for regulators and competitors alike, as it may prioritize company profits over the consumer’s best interest. The term kickbacks doesn’t just apply to cash in envelopes—it can also mean subtle incentives that skew client recommendations.

Mortgage pros should take this story seriously. It’s a reminder that transparency in referrals and clear, compliant compensation structures aren’t just best practices—they’re essential to staying above board in today’s regulatory climate.


Join the Daily LOBC Live Call

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Frequent guest speakers share expert insights, and there’s always a takeaway you can use that same day. Whether it’s learning how to position yourself during volatile markets or spotting new niche loan opportunities, the call is packed with practical advice.

It’s free, it’s fast, and it’s all about helping you win. Click the live stream image to join the call.


Fannie/Freddie Move Away from FICO Monopoly

Read the Full Story → Scotsman Guide

Fannie Mae is rolling out changes that loosen its reliance on FICO scores in underwriting, signaling a move toward newer credit models like VantageScore 4.0. This shift has been in the works for a while, but it’s now becoming official.

The change follows concerns from homebuilders and lenders about the rising costs of FICO licenses, which have been passed on to borrowers and institutions. Removing the FICO requirement allows more flexibility and could ultimately lower costs in the origination process.

This development is a big one for the mortgage industry. If you haven’t already started familiarizing yourself with alternative scoring models, now’s the time. It’s not just about numbers—it’s about access and affordability.


MBA Statement on the Ongoing Government Shutdown

Read the Full Story → MBA

The MBA has issued new guidance on the continuing government shutdown that began on October 1. Key programs like FHA, USDA, and the National Flood Insurance Program are experiencing slowdowns that are impacting loan processing.

This creates uncertainty for buyers relying on government-backed loans and services. Lenders may see delays in closing, while title companies and insurance providers could struggle to keep files moving forward efficiently.

The ripple effect could lead to longer turn times and pipeline disruptions. While conventional loans are largely unaffected, this underscores how dependent we are on government systems—and how important it is to plan for disruption.


Loan Officer Perspective

Loan officers can use this week’s headlines as strategic talking points. The Zillow allegations are a great opportunity to highlight your independence and client-first approach, proving that you’re not swayed by behind-the-scenes incentives.

The shift away from FICO is another reason to sharpen your knowledge of alternative scoring models—being able to explain the difference between VantageScore and traditional FICO scoring could make you an even more trusted advisor.

As for the ongoing government shutdown, this is your chance to show leadership. Prepare your borrowers for potential delays and set clear expectations, especially if they’re relying on government-backed programs.


Real Estate Agent Perspective

Real estate agents should be cautious when it comes to lender referrals. Even the appearance of a quid-pro-quo can damage your reputation and lead to regulatory trouble.

This is a good time to revisit how you talk to clients about lender options—neutrality and transparency will always win. As credit models shift, staying in sync with your lending partners is smart business. Buyers who were previously unqualified under FICO may now have a path forward, and that means more opportunities for closings.

Finally, understand how the shutdown affects the loan types your buyers are using. Contracts may need a little extra cushion, and your proactive communication will go a long way in earning trust.


Home Buyer & Seller Perspective

If you’re buying or selling right now, these stories matter. Buyers should ask their mortgage pro if they’re under pressure to use a certain lender—being steered toward one provider might not be in your best interest, and transparency is key.

The news about credit scoring means that some buyers who were previously shut out might now qualify, which is great for both buyers and sellers trying to expand their market. But be aware: if your transaction involves a government-backed loan or flood insurance, the shutdown could cause delays.

That’s why it’s important to work with a knowledgeable lender and agent. If you have questions or want to get started, reach out to the professional who shared this post with you.



Frank Garay is a nationally recognized mortgage industry leader, co-founder of The National Real Estate Post and the Loan Officer Breakfast Club. Named to the Inman 100 list of the most influential in real estate and featured on Fox News, Frank now shares timely mortgage and real estate insights through LOBC In The News to help industry professionals stay ahead.


Credit Score Battle Pros & Cons

This week’s news touches on everything from the potential end of tri-merge credit pulls to a key CFPB rollback and the Fed’s latest rate decision. These developments could influence how borrowers qualify, how lenders operate, and what buyers and sellers should expect this fall. There’s a lot to unpack—but it all ties back to how we assess and manage credit in today’s housing landscape. Let’s take a closer look.

Will Ending Tri-Merge Credit Pulls Save Money or Block Homebuyers?

Read the Full Story → MPAMAG

The Mortgage Bankers Association (MBA) is advocating for the end of mandatory tri-merge credit pulls on every mortgage loan. They argue that requiring reports from all three bureaus increases costs for lenders and borrowers without always providing added value.

Meanwhile, TransUnion has raised concerns that switching to a single-bureau model could increase credit-score volatility and hurt borrowers with thinner credit files. This could result in fewer loan approvals or more risk exposure for lenders.

This credit debate is crucial. Changing how credit data is sourced could reduce costs—but it may also limit credit access for some buyers or increase inconsistencies in risk assessments.


MBA Commends CFPB for Rescinding Nonbank Registration Rule

Read the Full Story → MBA

he Consumer Financial Protection Bureau (CFPB) has officially withdrawn its proposed rule that would have required nonbank lenders to publicly register and disclose legal violations. This move follows strong opposition from industry groups.

The MBA applauded the decision, noting that the rule could have unfairly stigmatized nonbank institutions and introduced unnecessary reputational risks without due process protections.

For many in the mortgage industry, this rollback may reduce compliance burdens and legal ambiguity—potentially keeping credit access more efficient and streamlined for consumers.


Fed Cuts Rates, But December Cut Is No Guarantee

Read the Full Story → Zillow

Zillow Research reports that the Federal Reserve cut its benchmark rate by 25 basis points in October. However, the Fed has signaled it may not follow with another cut in December, keeping mortgage rate trends somewhat in limbo.

Zillow analysts project that the 30-year fixed mortgage rate will stay in the 6%–7% range through 2026. This means that despite recent rate relief, affordability will remain a challenge for many homebuyers.

With borrowing costs staying elevated, credit quality is more important than ever. Even with small rate cuts, borrowers with lower credit scores may still face barriers to homeownership.


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You’ll hear directly from top producers and industry experts who share what’s working right now—from improving client credit strategies to closing more loans in a tighter rate environment.

Whether you’re a seasoned mortgage pro or just starting out, you’ll walk away with at least one actionable idea you can use the same day. Click the live stream image to join the call.


Loan Officer Perspective

This week’s updates underscore the central role of credit in origination. From potential tri-merge changes to regulatory shifts that reduce compliance friction, loan officers should prepare for evolving credit-check protocols. Helping borrowers optimize their credit profiles could become even more vital.

The rollback of the nonbank rule also means less red tape, allowing you to spend more time advising and less time documenting. Combined with stable (but not yet dropping) rates, your value lies in explaining how credit impacts approvals and affordability.

Staying current with how credit scoring and reporting are used will set you apart—and the LOBC call is a great place to stay sharp.


Real Estate Agent Perspective

Agents, your clients’ ability to qualify for financing may soon hinge more on credit strategy than ever before. Understanding how a move to single-bureau credit pulls could impact buyer approvals is key to setting realistic timelines and expectations.

The rescinding of the CFPB’s nonbank rule helps keep the industry flowing smoothly—so aligning early with a responsive lender is still best practice. And as rates hover near 7%, it’s the well-qualified buyer who can move fastest.

Educate clients on credit readiness. Partner with lenders who can help prequalify and advise early, so deals don’t get derailed by unexpected credit snags.


Home Buyer & Seller Perspective

If you’re a homebuyer, your credit matters now more than ever. Changes in how credit is pulled might mean faster processing—or, for some, new hurdles to clear. The better your credit score, the more financing options you’ll have.

For sellers, this affects you too. Buyers with weaker credit may face tougher qualification criteria, which can limit your potential pool. And with rates staying higher than expected, affordability will stay tight for many.

Not sure how these changes affect you? Reach out to the mortgage or real estate pro who shared this post and get a game plan personalized to your credit situation.


Frank’s Thoughts

Credit isn’t just a number—it’s a permission slip for homeownership. This week’s headlines make that even clearer. Whether it’s credit pulls, compliance shifts, or rate talk, strong credit keeps people in the game.

When lenders change the rules, those paying attention early win. That’s why I’m constantly watching the updates and staying ready to pivot. Whether you’re in origination or helping buyers and sellers, now is the time to dig in.

Affordability might be tight, but strong credit gives people leverage. That’s the message we’ve got to share—credit opens doors, and we’re the ones who help people find the key.



Frank Garay is a nationally recognized mortgage industry leader, co-founder of The National Real Estate Post and the Loan Officer Breakfast Club. Named to the Inman 100 list of the most influential in real estate and featured on Fox News, Frank now shares timely mortgage and real estate insights through LOBC In The News to help industry professionals stay ahead.


Barry Habib on Mortgage Rates, the Fed, and What’s Coming Next

In this must-watch interview, market legend Barry Habib joins me for a wide-ranging conversation on the future of mortgage rates, Fed policy, and what it all means for our industry. Barry, founder of MBS Highway and a Fannie Mae board member, shares his take on why we’re heading into a golden window of opportunity—especially for loan officers who’ve weathered the storm. We also talk about his work at Fannie Mae, where he’s shaping big-picture housing finance strategy. If you’re wondering what’s next for rates, refis, and real estate, Barry’s forecast is your roadmap.

Exclusive Interview with Barry Habib

In this powerhouse podcast episode, Barry Habib delivers an unfiltered look at today’s mortgage landscape. He explains how inflation data, bond market behavior, and central bank reactions are converging to shape the path for mortgage rates—and what that means for loan originators and homebuyers.

We also explore Barry’s role at Fannie Mae, where he’s contributing to critical housing finance strategies that will impact both policy and industry innovation for years to come. His unique vantage point offers invaluable insights for those navigating today’s unpredictable market.

Most importantly, Barry shares why loan officers who are still standing after this challenging cycle are poised for massive success in the next one. It’s a motivating message full of clarity, strategy, and optimism. Don’t miss it.


Visit MBSHighway.com for daily market insights from Barry and his team.

Loan Officer Perspective

Barry’s message is clear: this isn’t a time to retreat—it’s a time to prepare. Rates are likely to trend downward, and when they do, opportunities for refis, move-up buyers, and savvy investors will explode. Use this time to build relationships, sharpen your tools, and stay informed.

Frank’s Thoughts

Man, what a privilege to sit down with Barry Habib. This guy doesn’t just talk about markets—he calls them. And he’s calling for opportunity ahead, especially for those of us who’ve stayed the course during the toughest cycle in years.

Barry reminded me that while rates and headlines shift, what really matters is your daily consistency. If you’re focused, improving, and serving your clients well, you’re setting yourself up for a breakout when this market turns—which it will.

I walked away from this conversation more confident than ever that we’re on the verge of something big. Stay locked in, keep learning, and most of all—don’t sit on the sidelines. The next wave is coming, and it’s got your name on it.



Frank Garay is a nationally recognized mortgage industry leader, co-founder of The National Real Estate Post and the Loan Officer Breakfast Club. Named to the Inman 100 list of the most influential in real estate and featured on Fox News, Frank now shares timely mortgage and real estate insights through LOBC In The News to help industry professionals stay ahead.


Could The AI Boom Hinder Homeownership?

The term AI Boom describes the rapid growth of artificial intelligence infrastructure, data centers, and energy demands — and this week’s mortgage and real estate news reveals how that boom is entering the housing conversation. We explore how these tech-driven shifts could increase homeownership costs, why buyers are showing up this fall despite uncertainty, and what new rental data means for long-term buyer pipelines. Mortgage and real estate pros, this is a moment to understand how AI impacts affordability — and how to guide clients accordingly.

How the AI Boom Could Push Homeownership Out of Reach

Read the Full Story → Scotsman Guide

The rise of AI infrastructure — especially large-scale data centers — is expected to significantly increase U.S. electricity consumption in the coming years. That growing demand could push up energy prices and strain utility grids, introducing new challenges for household affordability.

While AI is boosting electric demand, other homeownership costs are already on the rise. Insurance premiums have surged recently, and property taxes continue to climb in many areas. These factors, though not directly linked to AI, are reshaping the affordability equation.

The article argues for a broader view of homeownership costs — one that includes energy, insurance, and taxes — as these flexible expenses become more unpredictable and impactful to borrowers’ monthly budgets.


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This isn’t a boring webinar. It’s an engaging community of originators, processors, and branch leaders sharing real-world solutions and hearing from special guests across the industry. Whether you’re struggling with a file or planning your Q4 marketing, you’ll walk away with new ideas and motivation.

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The Housing Market Surprise: Buyers Are Back — For Now

Read the Full Story → Fortune

Zillow’s latest report shows a fall surge in buyer activity, with new listings up 3% year-over-year in September. That reverses the usual seasonal slowdown — a surprising twist driven by lower mortgage rates and pent-up demand.

Fifteen of the nation’s 50 largest metros have shifted into buyer’s market territory, giving consumers more negotiating power and slightly less competition. This could be the first glimpse of opportunity for sidelined buyers who sat out during peak inflation.

Still, affordability remains an issue. Even with rates dipping, rising energy, insurance, and utility costs (thanks in part to the AI Boom) mean buyers are facing complex cost landscapes.


Renters & Shifting Patterns: The Rental Base Speaks

Read the Full Story → Zillow Research

The 2025 Zillow Renters Report shows that the median income for renter households is just $54,000 — far below the national average. That income gap continues to delay transitions into homeownership, especially among younger adults.

Renters are increasingly negotiating lease concessions, seeking digital rental tools, and moving more frequently. These trends highlight a market in flux, with fewer long-term rental commitments and more demand for flexibility and tech-forward property experiences.

This instability in the rental base reinforces the importance of affordability — and shines a spotlight on the pressure points created by rising non-mortgage housing costs tied to the AI Boom.


Loan Officer Perspective

If you’re a loan officer, the AI Boom gives you a fresh angle for talking about affordability with your clients. Energy, utility, and insurance costs are no longer background noise — they’re becoming critical parts of the housing decision. Educate borrowers on total cost of homeownership, and include these factors in your affordability conversations.

Use the fall buyer momentum as a lead-conversion opportunity. Some clients who were hesitant in spring are now seeing improved conditions. Keep follow-up systems sharp and position yourself as the guide who sees beyond the rate.

And don’t overlook renters. They’re future buyers who need clear roadmaps. Use Zillow’s renter data to build trust and long-term pipeline strategies.


Real Estate Agent Perspective

This week’s news gives you valuable ways to connect with both current clients and prospects. The AI Boom story lets you talk intelligently about hidden costs — a great value-add in listing appointments or buyer consults. Think: utility bills, insulation quality, and home energy efficiency as differentiators.

Zillow’s report that buyers are returning this fall means your open houses and listing activity could pick up — especially in buyer-friendly markets. Be ready with updated comps and negotiation strategy.

And if you work with renters, now’s a good time to discuss lease-end plans and get them thinking about ownership while conditions remain favorable.


Home Buyer & Seller Perspective

Buying or selling a home in 2025 isn’t just about rates anymore. The AI Boom is reshaping energy demand, utility pricing, and local infrastructure — all of which impact your housing costs. Buyers should ask their lender or agent to estimate total monthly expenses, not just the mortgage payment.

If you’re selling, features like energy efficiency, updated systems, and newer roofs or HVAC units can increase your home’s appeal and help buyers manage future costs.

If someone shared this post with you, reach out to them. Whether you’re just curious or ready to act, they can help you navigate this evolving market with clarity.


Frank’s Thoughts

This AI Boom topic is one I think we’ll be talking about for years — and the smart professionals are going to be the ones who start that conversation now. When clients hear about “AI,” they don’t think about housing — but as the data shows, they absolutely should.

I was encouraged by the fall buyer activity. We’re not out of the woods yet, but it’s proof that people still want to own, even when the market isn’t perfect. We can work with that.

To everyone feeling a little fatigued or overwhelmed: don’t check out. Stay sharp. Keep showing up. Our value as pros is helping clients understand what really matters — and in this market, that’s more important than ever.



Frank Garay is a nationally recognized mortgage industry leader, co-founder of The National Real Estate Post and the Loan Officer Breakfast Club. Named to the Inman 100 list of the most influential in real estate and featured on Fox News, Frank now shares timely mortgage and real estate insights through LOBC In The News to help industry professionals stay ahead.


Rate Cut – Fannie Revised Forecast & Luxury Real Estate

The term Rate Cut is dominating headlines again as the Federal Reserve weighs a potential policy shift amid mixed economic signals. Meanwhile, Fannie Mae’s latest forecast pours cold water on hopes for sub‑6 % mortgage rates anytime soon. And in the luxury housing market, recent data shows buyers are getting more for their money as home prices soften at the high end. For everyone in the business, the key message this week is perspective—a 6 % 30‑year fixed mortgage is still very affordable by historical standards.

Fed Faces Dilemma Amid Expected Rate Cut Decision

Read the Full Story → Fox Business

The Federal Reserve is walking a tightrope as it prepares to make its next move on interest rates. While inflation has cooled slightly, it remains above the Fed’s 2 % target, making any decision to cut rates more complicated than usual.

On one hand, the labor market has shown signs of softening, which gives the Fed room to lower rates without overheating the economy. But at the same time, officials are wary of cutting too soon and reigniting inflation.

This complex backdrop is what makes the upcoming Fed meeting so pivotal. For mortgage pros, staying informed on the Fed’s language will be key in setting expectations for clients.


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Fannie Mae Revises Rate Outlook—Still Above 6%

Read the Full Story → Scotsman Guide

Fannie Mae has updated its mortgage rate forecast, and it’s not exactly what buyers were hoping to hear. According to their latest projections, the 30-year fixed mortgage rate is expected to remain above 6 % through at least the end of 2025.

The outlook suggests rates may slowly decline, but likely won’t dip below 6 % until 2026. That’s a more conservative timeline than many were banking on earlier this year.

This should serve as a wake-up call to buyers and sellers waiting for “better” rates—today’s market is the one we’ve got, and it’s more stable than many think.


More for Your Money in the Luxury Market

Read the Full Story → Realtor.com

According to Realtor.com’s latest research, buyers in the luxury segment are seeing more value than they have in years. While inventory is still tight, there’s been a noticeable shift in pricing trends at the high end of the market.

The share of million-dollar homes offering larger square footage has increased, and listing prices are softening slightly in several upscale markets.

For move-up buyers and affluent clients, this could be the moment to act—especially with borrowing costs holding steady and luxury homes offering more space per dollar.


Loan Officer Perspective

This week’s stories are your cue to reframe the rate conversation. A 6 % 30‑year fixed is still historically low, and the Fed’s caution confirms that we’re in a stable, not volatile, zone. Use this narrative to encourage clients to move forward confidently.

Also, the luxury segment is becoming more approachable—great news for borrowers with jumbo scenarios. Share Realtor.com’s insights to prompt conversations with wealthier leads who may be on the fence.

Keep being the guide: interpret rate news calmly, offer clear next steps, and remind clients that affordability isn’t just about rate—it’s about timing and opportunity.


Real Estate Agent Perspective

Fannie Mae’s update gives agents a chance to reset buyer expectations: rates under 6 % aren’t just around the corner. That creates urgency, not hesitation, especially with inventory levels beginning to shift in several price bands.

Use the luxury market data to your advantage. Move-up buyers who felt priced out six months ago may now have a window of opportunity. Talk value, not just price.

And team up with your loan officer to pre‑educate clients. When the agent and LO are aligned on rate realities, transactions run smoother and deals get done faster.


Home Buyer & Seller Perspective

Here’s what matters if you’re planning to buy or sell: the Fed is still considering a rate cut, but mortgage rates are expected to stay above 6 % for the foreseeable future. That’s not bad news—it’s actually a great time to make your move.

Buyers: A 6 % rate is affordable when you look at the bigger picture of rent inflation, tax savings, and long‑term equity. Sellers: With serious buyers still in the market, now is a strong window to list—especially with luxury buyers finding more for their money.

Have questions about financing or timing? Reach out to the loan officer or real estate pro who shared this blog and let’s talk.


Frank’s Thoughts

Let me just say this plainly: a 6 % 30-year fixed rate is still very affordable. I know the headlines love to chase “rate drops” and sub‑6 % predictions, but if you’re waiting around for 5.5 % to magically appear, you might miss real opportunities right now.

I’ve been in this business long enough to see the full rate cycle, and I’m telling you—what we have today is stable, healthy, and workable. We should be encouraging our clients to move forward with confidence, not hesitation.

Let’s stop acting like 6 % is a bad number. It’s not. It’s just the new normal—for now—and it still works for smart, serious buyers.



Frank Garay is a nationally recognized mortgage industry leader, co-founder of The National Real Estate Post and the Loan Officer Breakfast Club. Named to the Inman 100 list of the most influential in real estate and featured on Fox News, Frank now shares timely mortgage and real estate insights through LOBC In The News to help industry professionals stay ahead.


Rate Cuts, Homeownership Tenure & ChatGPT Atlas

The term Rate Cut is front and center for mortgage and real estate professionals today. With the Federal Reserve widely expected to move forward despite a slight CPI uptick, it’s a key moment for strategy and outreach. Meanwhile, homeowners are staying put longer than ever, and a major shift in how we show up online is unfolding with ChatGPT’s new browser. Here’s what’s happening and how you can turn it into opportunity.

CPI Uptick Unlikely to Derail Fed Rate Cut This Week

Read the Full Story → MPA

Inflation in September rose 0.3% month-over-month and 3.0% year-over-year—just slightly above expectations. While not ideal, the data doesn’t suggest inflation is getting out of control.

Despite the uptick, the Federal Reserve is still widely expected to move ahead with a rate cut this week. There are divisions within the Fed on how fast to cut and by how much, but the market seems to have priced in some action.

In response, the 10-year Treasury yield fell below 4%, and mortgage rates have also dipped. The average 30-year fixed rate is now around 6.2%, the lowest since September of last year.


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Homeownership Tenure Reaches Highest Level in a Quarter Century

Read the Full Story → Scotsman Guide

Homeowners who sold in Q3 2025 had owned their homes for an average of 8.39 years—the longest tenure in at least 25 years. This trend shows how high rates and limited supply are freezing movement in the market.

Factors contributing to the record tenure include higher mortgage rates, elevated home prices, and a rise in all-cash transactions, which made up nearly 39% of all sales last quarter.

Some states saw dramatically higher averages. In Massachusetts, the average tenure was 12.91 years, while California followed at 11.2 years. Meanwhile, states like Maine and Mississippi saw lower averages.


Why the ChatGPT Browser Launch Matters to Us

Read the Full Story → AP News

OpenAI has launched “Atlas,” a browser that integrates ChatGPT directly into your web experience. Initially available for macOS, it combines AI assistance with browsing, memory, and task automation.

Features include sidebar chat, page memory, and an “Agent Mode” that can handle tasks on your behalf. It positions itself as a direct challenge to Google Chrome and other traditional browsers.

Why does this matter for mortgage and real estate? Because how people search is changing. It’s no longer just about being found on Google—you want to be referenced by AI, too.


Loan Officer Perspective

This week’s expected Rate Cut is your headline opportunity. Use it in conversations, marketing, and your scripting. Many homeowners and buyers are watching for signs to make a move—give them a reason to act.

The tenure data signals a deep well of potential in your database. People aren’t moving as often, but that doesn’t mean they don’t need to refinance, renovate, or tap equity. Go reengage those long-term clients.

On the tech front, think ahead. Join platforms like loanofficercrm.ai to stay visible in the evolving AI space. Visibility is no longer just SEO—it’s about AI relevance.

Real Estate Agent Perspective

With fewer people moving, every listing becomes more valuable. Use the homeownership tenure data to highlight scarcity—this is a great time for potential sellers to maximize their equity.

A Rate Cut may open doors for more buyers or at least increase interest. Make sure you’re aligned with your lender partners to update your buyer messaging quickly.

Also, consider how your listings and website content might show up in AI-assisted searches. Think about conversational phrasing and FAQs—not just keywords.

Home Buyer & Seller Perspective

A Rate Cut this week could improve affordability or unlock better loan options. Whether you’re buying your first home or looking to move, this is the kind of shift that creates new opportunity.

Sellers are in a strong spot too. With people staying in homes longer, your listing stands out even more. Tight inventory gives you leverage in pricing and negotiations.

Have questions? Reach out to the mortgage or real estate professional who shared this blog. They can help you explore what’s possible right now.


Frank’s Thoughts

I included the ChatGPT browser story simply because I found it interesting. I tried to install it on my Mac but realized I need to upgrade my OS. That’s on my to-do list.

Why am I interested? Because for years, we’ve worked to show up at the top of Google. Now that dynamic is shifting. The goal isn’t just to rank—it’s to be referenced by AI.

If you’re a loan officer, I recommend joining loanofficercrm.ai. It’s built to help you navigate this exact kind of evolution. Staying visible is about more than algorithms now—it’s about conversation.



Frank Garay is a nationally recognized mortgage industry leader, co-founder of The National Real Estate Post and the Loan Officer Breakfast Club. Named to the Inman 100 list of the most influential in real estate and featured on Fox News, Frank now shares timely mortgage and real estate insights through LOBC In The News to help industry professionals stay ahead.