Zillow Accused of Kickbacks

This week in real estate and mortgage news, the spotlight falls on serious allegations of kickbacks within the home-buying ecosystem. First, Zillow Group, Inc. is accused of rewarding—or penalizing—agents for steering buyers toward its mortgage arm, raising red flags over compliance and consumer protections. Meanwhile, major shifts are underway at Fannie Mae and Freddie Mac, with the removal of mandatory reliance on the FICO score, and the continued ripple effects of the 2025 government shutdown on mortgage origination and servicing. Each of these stories ties back to the keyword kickbacks—whether direct financial incentives or indirect structural nudges—and the implications for our industry are significant.

Zillow Alleged to Use Kickbacks to Boost Mortgage Business

Read the Full Story → Real Estate News

Zillow is under scrutiny for potentially violating anti-kickback laws by penalizing real estate agents in its lead-gen network who fail to steer buyers toward Zillow Home Loans. The claim suggests that agent visibility on the platform is influenced by how often they refer clients to Zillow’s mortgage unit.

This practice raises alarms for regulators and competitors alike, as it may prioritize company profits over the consumer’s best interest. The term kickbacks doesn’t just apply to cash in envelopes—it can also mean subtle incentives that skew client recommendations.

Mortgage pros should take this story seriously. It’s a reminder that transparency in referrals and clear, compliant compensation structures aren’t just best practices—they’re essential to staying above board in today’s regulatory climate.


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Fannie/Freddie Move Away from FICO Monopoly

Read the Full Story → Scotsman Guide

Fannie Mae is rolling out changes that loosen its reliance on FICO scores in underwriting, signaling a move toward newer credit models like VantageScore 4.0. This shift has been in the works for a while, but it’s now becoming official.

The change follows concerns from homebuilders and lenders about the rising costs of FICO licenses, which have been passed on to borrowers and institutions. Removing the FICO requirement allows more flexibility and could ultimately lower costs in the origination process.

This development is a big one for the mortgage industry. If you haven’t already started familiarizing yourself with alternative scoring models, now’s the time. It’s not just about numbers—it’s about access and affordability.


MBA Statement on the Ongoing Government Shutdown

Read the Full Story → MBA

The MBA has issued new guidance on the continuing government shutdown that began on October 1. Key programs like FHA, USDA, and the National Flood Insurance Program are experiencing slowdowns that are impacting loan processing.

This creates uncertainty for buyers relying on government-backed loans and services. Lenders may see delays in closing, while title companies and insurance providers could struggle to keep files moving forward efficiently.

The ripple effect could lead to longer turn times and pipeline disruptions. While conventional loans are largely unaffected, this underscores how dependent we are on government systems—and how important it is to plan for disruption.


Loan Officer Perspective

Loan officers can use this week’s headlines as strategic talking points. The Zillow allegations are a great opportunity to highlight your independence and client-first approach, proving that you’re not swayed by behind-the-scenes incentives.

The shift away from FICO is another reason to sharpen your knowledge of alternative scoring models—being able to explain the difference between VantageScore and traditional FICO scoring could make you an even more trusted advisor.

As for the ongoing government shutdown, this is your chance to show leadership. Prepare your borrowers for potential delays and set clear expectations, especially if they’re relying on government-backed programs.


Real Estate Agent Perspective

Real estate agents should be cautious when it comes to lender referrals. Even the appearance of a quid-pro-quo can damage your reputation and lead to regulatory trouble.

This is a good time to revisit how you talk to clients about lender options—neutrality and transparency will always win. As credit models shift, staying in sync with your lending partners is smart business. Buyers who were previously unqualified under FICO may now have a path forward, and that means more opportunities for closings.

Finally, understand how the shutdown affects the loan types your buyers are using. Contracts may need a little extra cushion, and your proactive communication will go a long way in earning trust.


Home Buyer & Seller Perspective

If you’re buying or selling right now, these stories matter. Buyers should ask their mortgage pro if they’re under pressure to use a certain lender—being steered toward one provider might not be in your best interest, and transparency is key.

The news about credit scoring means that some buyers who were previously shut out might now qualify, which is great for both buyers and sellers trying to expand their market. But be aware: if your transaction involves a government-backed loan or flood insurance, the shutdown could cause delays.

That’s why it’s important to work with a knowledgeable lender and agent. If you have questions or want to get started, reach out to the professional who shared this post with you.



Frank Garay is a nationally recognized mortgage industry leader, co-founder of The National Real Estate Post and the Loan Officer Breakfast Club. Named to the Inman 100 list of the most influential in real estate and featured on Fox News, Frank now shares timely mortgage and real estate insights through LOBC In The News to help industry professionals stay ahead.